1.Warranty Terms and Conditions:
lf any quality problem is found within the warranty period, we promise to arrive at your premises in the shortest time possilble after receipt of the notice. lf such quality problem is confirmed, we will responsible for repair, replacement or return of the goods, and any costs arising therefrom shall be borne by us. lf any quality problem arises due to improper operation of pump units, we will responsible for repairing products, but the cost of materials reguired for repairing products shall be borne by users. After the warranty period expires, we remain liable for the repair and maintenance of pump units, but we may, at our discretion, charge you the cost of materials and other relevant expenses required for repairing and maintaining products.
2.After-sales Service and Discount Terms and Conditions
We solemnly promise that:
(1)The warranty period is 12 months from the date of shipment.
(2) We will provide guidance on how to operate the eauipment free of charge and appoint relevant personnel to provide onsite services at your premises.
(3) After the machine is put into normal operation, we will regularly visit your premises for free routine check and make a record to ensure that the equipment works properly.
(4) We will, at the most affordable price, offer the spare parts and maintenance services for the equipment sold by us.
Oceanair’ s tenet is to "Satisfy and Benefits Users". We firmly believe that users are buying services when buying products. For most users, the influence caused by equipment problems is far more than the value of the equipment itself., This requires manufacturers to provide pertect services in a timely manner, We have established after-sales service centers provided with complete spare parts and staffed with consulting engineers and maintenance technicians in different regions all over China to ensure timely delivery of perfect services and help local users solve problems quickly. This provides strong guarantees for the integrity of Oceanair's service system.
